Refund & Cancellation Policy

Last updated: 17 June 2026

This Refund & Cancellation Policy applies to payments made to Asli One Global Private Limited ("Asli", "we", "us") through our websites, mobile applications and payment gateway partners. It should be read together with our Terms & Conditions.

1. Payments covered by this policy

This policy covers amounts collected by Asli, which may include:

• platform / booking fees;
• driver subscription fees;
• optional add-on services (for example insurance facilitation or welfare add-ons);
• wallet top-ups, where offered.

Ride fares are not covered. Fares are paid by the passenger directly to the independent driver (for example by UPI or cash) and are not collected, held or refunded by Asli. Fare disputes are resolved between the passenger and driver, with Asli's support team assisting where possible.

2. Cancellations

• Ride bookings: you may cancel a ride before it begins. A nominal cancellation charge may apply if a driver has already been assigned and has travelled towards the pickup point; any such charge is shown in the app.
• Subscriptions: driver subscription fees are charged for a defined period. You may cancel future renewals at any time; the current paid period remains active until it ends.

3. When you are eligible for a refund

Asli will refund amounts collected by Asli in cases such as:

• a duplicate or accidental payment;
• an amount charged due to a technical or billing error;
• a paid service that was not delivered for reasons attributable to Asli;
• a cancellation that qualifies for a refund under Section 2.

4. Non-refundable amounts

• services that have already been provided or consumed;
• the elapsed portion of an active subscription period;
• third-party charges that are non-refundable by the provider;
• ride fares (paid directly to drivers — see Section 1).

5. Refund method & timelines

Approved refunds are credited to the original payment method used for the transaction. Once approved, refunds are typically processed within 5–7 business days. The time for the amount to reflect in your account depends on your bank or payment provider. Refunds are made in Indian Rupees (INR).

6. How to request a refund

Email info@asli.one with your registered phone number, the transaction ID/date, the amount, and a brief reason. You may also raise the request through in-app support. We aim to acknowledge requests within 48 business hours and to resolve them within 7 business days.

7. Grievances

If you are not satisfied with the outcome, you may escalate to our Grievance Officer: Mr. Manoj Kannan — info@asli.one, +91 81109 08008. We respond to grievances within 48 business hours as required under applicable law.