Refund Policy

1. Overview

At Asli One Global Private Limited, we want you to be completely satisfied with the Asli One ERP platform. This Refund Policy outlines the terms and conditions under which refunds are provided for our subscription plans and one-time license purchases.

2. Free Trial — No Payment Required

All new customers receive a 14-day free trial with full access to the features of their selected plan. No credit card or payment information is required to start the trial.

• The trial includes complete access to all modules and features available in your selected plan.
• You can upgrade, downgrade, or change plans during the trial at no cost.
• At the end of the 14-day trial, your account will be automatically suspended unless you choose to subscribe.
• Your trial data will be preserved for 30 days after the trial ends, giving you time to decide.
• No automatic billing occurs at the end of the trial — you must actively choose to subscribe.

3. Annual Subscription Refunds

3.1 Cancellation Within 30 Days

If you cancel your annual subscription within 30 days of the initial purchase (not the trial start date), you are eligible for a full refund of the subscription fee. This applies to first-time subscriptions only.

3.2 Cancellation After 30 Days

If you cancel your annual subscription after the initial 30-day period, you are eligible for a pro-rata refund for the remaining unused months of your subscription. The refund is calculated as follows:

For example, if you paid $468/user/year (Professional plan) and cancel after 5 months, you would receive a refund of ($468 / 12) x 7 = $273 per user for the 7 remaining months.

3.3 Subscription Renewals

For subscription renewals, you may cancel within 14 days of the renewal date for a full refund of the renewal charge. After 14 days, the pro-rata refund policy in Section 3.2 applies. We will send a renewal reminder email at least 30 days before your renewal date.

3.4 Downgrades

If you downgrade your plan mid-cycle (e.g., from Professional to Starter), the difference will be applied as a credit to your account for future billing. No cash refund is issued for downgrades.

4. One-Time License Refunds

4.1 Refund Window

One-time perpetual license purchases are eligible for a full refund within 30 days of the purchase date, provided that:

• You have not used the Service beyond a reasonable evaluation period;
• You have not processed live business data through the system (test/demo data is acceptable);
• You have not received custom development or implementation services.

4.2 After 30 Days

One-time license purchases are non-refundable after 30 days from the purchase date. However, you may transfer your license to another entity with Asli One's prior written approval.

4.3 Annual Maintenance Charges (AMC)

Annual maintenance charges are billed separately from the license fee. AMC refunds follow the same pro-rata policy as annual subscriptions (Section 3.2). If you choose not to renew AMC, you retain your license but lose access to updates, new features, and priority support.

5. Refund Summary

Scenario	Refund Type	Time Limit
Free trial (no payment made)	N/A — no charge	14 days
First subscription — cancel early	Full refund	Within 30 days of purchase
Subscription — cancel mid-cycle	Pro-rata refund (remaining months)	Any time after 30 days
Subscription renewal — cancel early	Full refund of renewal	Within 14 days of renewal
One-time license — cancel early	Full refund	Within 30 days of purchase
One-time license — after 30 days	Non-refundable	—
Plan downgrade	Account credit (no cash refund)	Any time
AMC (annual maintenance)	Pro-rata refund	Any time

6. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Custom Development Services: Fees paid for custom module development, integrations, or implementation services.
• Training and Consulting: Fees paid for training sessions, consulting engagements, or onboarding assistance.
• Third-Party Fees: Charges from third-party services (payment gateway fees, SMS charges, etc.) passed through to you.
• Promotional or Discounted Plans: Subscriptions purchased at a promotional rate may have modified refund terms as specified at the time of purchase.
• Accounts Terminated for Violation: If your account is terminated due to a breach of our Terms of Service, no refund will be issued.

7. How to Request a Refund

To request a refund, follow these steps:

1. Contact our support team by sending an email to support@asli.one with the subject line "Refund Request — [Your Company Name]". Include your account email, company name, and reason for the refund request.
2. Our team will review your request and respond within 2 business days with confirmation of eligibility and the refund amount.
3. Export your data before the refund is processed, as your account access may be terminated after the refund. Use the built-in export tools in the Service or request a data export from our support team.
4. Refund processing will begin once your request is approved. You will receive an email confirmation when the refund has been initiated.

8. Refund Processing Time

Once a refund is approved, the processing time depends on the original payment method:

Payment Method	Processing Time
Credit / Debit Card (Stripe)	5 — 10 business days
UPI / Net Banking (Razorpay)	5 — 7 business days
Bank Transfer / Wire	7 — 14 business days
Network International (UAE)	7 — 10 business days

Refunds are issued to the original payment method used for the purchase. We cannot process refunds to a different payment method or bank account. Currency conversion differences (if any) are borne by the customer.

9. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Filing a chargeback without first contacting us may result in the suspension of your account. We will cooperate fully with any chargeback investigation and provide evidence of the services delivered.

10. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants a refund outside the standard terms described above, please contact us at support@asli.one. We will review your case on its merits and work with you to find a fair resolution. Examples of exceptional circumstances include:

• Extended service outages that materially impact your business;
• Billing errors or duplicate charges;
• Significant feature removal that materially changes the Service;
• Death or incapacitation of the account holder (for sole proprietorships).

11. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email at least 30 days before they take effect. Changes to this policy do not apply retroactively — refund requests are governed by the policy in effect at the time of your purchase.

12. Contact Information

For refund requests or questions about this policy, please contact us:

Asli One Global Private Limited
309/3, Yasmin Nagar, Vedhanarayanapuram,
Chengalpattu 603111, Tamil Nadu, India

Sama Alnukhba Information Technology LLC
M58, Aswar Building, Business Bay, Dubai, UAE

Email: support@asli.one
Phone (India): +91 755 817 1618
Phone (UAE): +971 55 805 2204